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Radis Supported Living

Radis Supported Living is a registered with the Care Quality Commission (CQC) for personal care and work collaboratively with the individuals we support, their families, local authorities and other bodies as required.

We support both adults and children with learning needs, mental health needs, physical needs, behavioural needs.

We provide the highest level of care whilst promoting choice and independence, working in a person-centred way to enable the individuals we support to achieve their planned outcomes. We focus on meeting the needs of people with complex needs who aspire to live independently in the community. As such, the support we provide uses an enabling approach and includes: Managing money and budgeting, housing and tenancy support, cleaning and domestic tasks, access to appointments, supporting parents with a learning difficulty and mental health, accessing community provisions, access ro education, training and employment and support to manage health care needs and independent living skills.

We cover a range of packages from ad-hoc or regular support, to 24 hours a day.

We also offer a wide range of other children's services including: Child protection, welfare visits, contact visits, outreach and home sitting

Website:
RADIS: Greenslade Support Solutions
Provider:
Supported Living
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Who to contact

Telephone
0118 986 1135
Email
supportedliving@radis.co.uk

Where to go

Name
Radis Supported Living
Address
Unit 2 Windsor Square Silver Street
Reading
Berkshire
Postcode
RG1 2TH

When is it On/Open ?

Date & Time Information

The main office is open Monday - Friday (9am-5pm) Although we provide around the clock support

Costs and Fee Information

Cost details

Supported Living can be an extremely cost effective option as the support provided is tailored entirely around each persons individual needs. The cost will depend on the level of support you require, based on your preferences and our initial assessment. We will work closely with you and your loved ones ro comprehensively understand your situation

Do you accept childcare vouchers?
No
Contact provider for costs?
Yes
Funding Notes
  • Local Authority
  • CHC / CCG
  • Direct Payments
How is the service funded
Local Authority
NHS
Other

Facilities and Accessibility

Facilities
Wheelchair access
Toilets
Car Parking
Easy Access for Prams and Buggies
Accessible toilet

Accessing this service

Age Ranges
From birth to end of life
Eligibility Criteria

We can support children from birth. We also support vulnerable adults of any age

Booking and Registration Notes

Please contact us for further information regarding potential support services

Referral

Referral required
Yes
Referral notes

After referral we will visit the prospective Service User and complete our own assessment. The support plan will focus on outcomes.

We match our staff against the needs and personality of the vulnerable person. If the person or staff member are not comfortable with the match then we will introduce others until we can proceed. We have found that this "matching" process is beneficial for all involved and helps with meeting the needs and identified outcomes of the Serivce User.

We always like to have at least 2 staff that work with every person we support. This ensures consistancy during times of staff illness or annual leave.

Provision For

Supporting people with
Mental health conditions
Neurological conditions
English as an additional language
Heart health
Sensory Impairment
Dementia/Alzheimer’s
Wheelchair Accessible
Autism Spectrum Conditions
Religious and cultural needs
Social Needs
Dietary needs
Emotional Needs
Visual impairment
Children with Additional Needs
Behavioural
Learning and Communication
Mobility problems
Multi-sensory impairment
Physical impairment
Substance misuse
Other long term conditions
Hearing impairment
Stroke

Quality Assurance

Quality Assurance

We conduct an annual internal quality audit.
We are registered with CQC which conduct annual inspections.
We ask all Service Users to complete an annual satisfaction survey.

Accreditation

We have our own induction programme which consists of:

  • Common Induction Standards
  • Health & Safety
  • Food Hygiene
  • Mental Capacity Act
  • Safeguarding
  • Child Protection
  • Infection Control
  • Manual Handling

Additional training is available i.e. autistic spectrum, supported living, peg feeding, understanding epilepsy and buccal midazolam

Other training that is needed to support someone is sought prior to the start of the support package.

Compliments, complaints and comments

Contact Name
Kelly Byrne
Position
Service Manager
How to make a compliment, complaint and comment

If you are unhappy with your support and wish to make a complaint, you can do this via telephone or in writing and address it to the Service Manager.

The Service Manager will acknowledge your complaint and complete an investigation. The complaint should be resolved within 28 days. You have the right to appeal if you are unhappy with the outcome of your complaint.

Local Offer - Support available for children and young people with additional needs

Local Offer logo
Description

Some of the young people we support receive services that are commissioned by the SEN Team. They may be excluded from school, in part time education or in a school that can meet their needs in a way that is in their best interests.

Radis Supported Living does not supply educational services, but we have been known to support children to complete their homework when english is not their parents preferred language. We can also provide transport / Support Staff to acompany children to and from school or college and if required provide support during school.

We have a homesitting service where we stay with children in order for their parents to have a well deserved rest either for a couple of hours or if they need a longer break.

We also support children and young people to access their local communities in order to attend college, leisure activities and sporting events and social clubs.

What does it mean to be on the Preferred Provider list?

Preferred Provider List

Providers voluntarily register with the council to be included on the preferred providers list.

Providers will undergo annual checks so that parents and carers can be assured that the provision is suitable to remain on the preferred provider list.

Contact Name
Kelly Byrne
Contact Telephone
01189 861135
Contact Email
kelly.byrne@radis.co.uk
Data last checked: 01/07/2018
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Wokingham Services Directory Disclaimer

The Service Directory includes information and links to third party internet websites which are controlled and maintained by others, information is provided solely for guidance and does not constitute any endorsement. Wokingham Borough Council is not responsible for the accuracy of the information on the directories and information is not provided as a recommendation of suitability or quality of service.