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New Support Solutions - care and support services

Following guidance from the Government with regard to the coronavirus (COVID-19), before attending an activity, group, drop in, course or event listed on our directory please contact the organisation who is running the service to ensure it is still taking place.


New Support Solutions (NSS) is an innovative local enterprise providing person-led and holistic care and support services for individuals in need of care in their own homes. We enable people living with illnesses and disabilities to continue to live in their own homes for as long as possible and engage fully in their communities. Our team of qualified and compassionate staff will help you to remain safe and as well as you can be to live the life you want and give you the greatest satisfaction and your family, peace of mind.

Our services Offerings include:

  • Personal Care
  • Live-in Care
  • Supported Living
  • Hospital to Home Service
  • End of Life Care
  • Direct Payments Management & Support

We offer a range of short and long term packages to suit individual needs and budgets. Our services are flexible and competitively priced allowing you to buy as much time as you need, when you need it.

Our person-led and holistic approaches to service delivery allow us to work collaboratively with you, your family, and friends and, partner agencies to meet all your needs. We can also help you to claim welfare benefits to ensure all your financial needs are met at home.

Our Personal Care services are inspected by the Care Quality Commission (CQC). We achieved “GOOD” in all 5 CQC areas of inspection in September 2017.

We believe in continuing personal development of all our staff to deliver the best care and support to the satisfaction of every one of our clients and their families. For example, a client’s son said…”many thanks for the care you and your team provided for my mum, it was fantastic that mum was able to live at home.”

We accept referrals from individuals, their families, friends, Local Authority Teams, Continuing Healthcare Teams etc.

New Support Solutions
New Support Solutions Ltd

Who to contact

Contact Name
Esinam Mizen
Contact Position
Managing Director
0118 950 0357
0118 933 2286

Where to go

Office Unit 7 35-39 London Street

When is it On/Open ?

Date & Time Information

Care delivery Hours: 7am to 10pm 7 days a week

Office Working Hours: Monday to Friday 9am to 5pm

Costs and Fee Information

Cost details

Our charges start from £17.50 per hour

Transport charged at 0.45p

Contact provider for costs?
Is there any help with funding

Facilities and Accessibility

Wheelchair access
Premises on a bus route
Car Parking - Pay and Display
Accessible toilet
Additional Information

Locations covered include:

  • North East Streatley, Pangbourne, Hermitage
  • South East Newbury, Thatcham, Theale, Mortimer
  • North Wargrave, Twyford, Woodley
  • South West Earley, Spencers Wood, Arborfield, Swallowfield, Reading
  • South East Wokingham, Crowthorne

Accessing this service

Age Ranges
Eligibility Criteria

Any adult in need of help or support

Phone us 8am-6pm for daily/weekly/monthly bookings

Booking / Registration Required
Booking and Registration Notes

For Bookings, call us on: 0793 902 1810 

Waiting List
None at present


Referral required
Referral notes

We accept referrals from:

  • Adult Social and Health Care professionals
  • Transition Workers
  • Individuals and their family and friends

Provision For

Supporting people with
Mental health conditions
Neurological conditions
Autism Spectrum Conditions
Religious and cultural needs
Dietary needs
Children with Additional Needs
Learning and Communication
Mobility problems
Physical impairment
Other long term conditions

Quality Assurance

  • NVQ in Health and Social Care Levels 2 & 3
  • Counselling Skills Levels 2 & 3
  • Care and Clinical Skills
  • Care Certificate
    • Dementia
    • Parkinson’s
    • Stroke
    • Autism and Aspergers’ Syndrome
    • End of Life Care
    • Mental Health
    • Learning disability
    • Safe Handling of Medicines
    • Mental Capacity
    • Loss and Bereavement
    • Food safety

Compliments, complaints and comments

Contact Name
Esinam Mizen

Local Offer - Support available for children and young people with additional needs

Local Offer logo
Data last checked: 01/05/2020
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Local Offer Record

Wokingham Services Directory Disclaimer

The Service Directory includes information and links to third party internet websites which are controlled and maintained by others, information is provided solely for guidance and does not constitute any endorsement. Wokingham Borough Council is not responsible for the accuracy of the information on the directories and information is not provided as a recommendation of suitability or quality of service.