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Administration charges for people receiving adult social care services

From the 4 January 2016 we will be introducing administration charges to cover the costs of managing services we arrange for you. This could include:

  • Home care
  • Support workers
  • Day care
  • Short breaks
  • Direct payments

These charges are in addition to any costs or charges for your existing care services.

    Will the charges apply to me?

You will only be charged for administration if:

  • You are assessed as having more than £23,250 in savings
  • The amount you pay covers the full cost of your care

Some existing customers have had increases in their care charges capped at £50 per week and will not have to pay administration charges until April 2017. 

If this applies to you we will have already written to you to tell you that you are not affected by the administration charges.

    Care management and support charge

This is the cost of the initial support you will need at the start of receiving care. This could include:

  • Finding the right accommodation for you
  • Agreeing the appropriate level of care and the right person to provide it
  • Setting up systems to ensure those providers are invoiced and paid accurately and on time

How much you'll be charged

In the first year of your care being set up there will be a charge of £157.90. This is payable in full at the start.

In the following years you'll be charged £90.70 per year. This is payable in full each year.

There will also be an invoicing fee of £107 per year We usually split it into take a payment every 4 weeks.

    Annual fee charge

The annual fee is to pay for the ongoing administration of us supporting you and your care providers. This includes:

  • The cost of raising invoices
  • Printing and postage
  • Paying invoices
  • Answering any queries.

The annual fee is £105, payable every 4 weeks in arrears.

In practice this will be 13 payments of £8.07.

You will only be charged for the periods you actually receive the service from the Council.

    If your circumstances change

If you have a change in your circumstances it might mean you no longer need to pay administration charges. We will need to review your assessment first.

You can do this by:

Make sure you include as much information, including documentation, as possible.

You should let us know as soon as there is a change so we can update your administration charges. The charges will stop at the end of the week of in which you notify us.

    When will I receive my bill?

When you receive your first bill will depend whether you're a new or exisitng customer:

  • From 4 January 2016, new customers will receive an invoice for the Care Management Support charge four weeks after their initial assessment. 
  • Existing customers will receive their fist invoice by 4 February.

Information about how to pay will be on the invoice.

We're not expecting to charge additional fees in addition to the above. However if invoices are not paid on time we may may pass on additional costs incurred in the process of recovery action including court costs.

    What to do if you have any questions

Following the the introduction of the Care Act, we can now charge customers to cover our admnistration costs.

We asked residents and stakeholders in February 2015 about their views on administration charges. The consultation was over a period of thirteen weeks and the decision to start charging was made by the Council’s Executive on 25 June 2015.

There is no right of appeal against the Council’s decision to charge for administration. There is also no right of appeal against the amount of Care Management Support or the Annual Fee. These figures are set by the Council as part of its Annual Budget setting process.

If you have any questions:


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