Visit the NHS Berkshire West Clinical Commissioning Group website for information on the roll out of the COVID-19 vaccination in the Berkshire West.
Watch the NHS England and NHS Improvement film on vaccinations for people with a learning disability and autistic people.
Primary Care Hubs
Walk-in Centre in Reading’s Broad Street Mall respiratory hubs remains open for local people who are showing coronavirus symptoms but don’t need immediate hospital or GP treatment.
The hub is only available to patients who have already gone through a structured medical triage system.
Visit the NHS Berkshire West Clinical Commissioning Group website for further information.
Silver line provides an information, friendship and advice service for older people
Phone: 0800 4 70 80 90
Website: Silver line
Samaritans of Wokingham, Bracknell, Ascot and Districts
Offers a safe place to talk any time day or night for anyone who is emotionally distressed.
Phone: 116 123 or 0300 094 5717
Rethink Mental Illness advice line
Offers advice and information on a wide range of topics.
Phone: 0300 5000 927
Website: Rethink Mental Illness advice line
Provides emotional support, guidance and information to anyone affected by mental illness, including families, friends and carers.
Offers confidential emotional support to children, young adults and adults particularly those who are socially isolated, vulnerable, at risk groups and victims of any form of abuse.
Phone: 01708 765200
Offering support to stroke survivors and their carers
Phone: 0303 3033 100
Elefriends website is a supportive online community run by Mind where you can be yourself.
Joy is a web tool helping to connect vulnerable residents (including those with mental illness) with quality care.
Tips to help people during the coronavirus outbreak
The following websites offer tips to help people who are feeling anxious about the coronavirus:
- The Age UK website has a helpful information page on frequently asked questions about the Coronavirus.
- The Mind website has a number of useful information pages give advice and tips to help people during the coronavirus outbreak.
Read our information page on looking after your mental wellbeing during the coronavirus outbreak.
Further information can be found on our coping during coronavirus web page.
Dementia Care Advisory service
For helpful information and advice during the coronavirus outbreak please read our newsletter on the Dementia Care Advisory service directory listing.
The following organisations have useful information on their website and offer a telephone support service:
Website: Dementia UK
Admiral Nurse Dementia Helpline: 0800 888 6678
Website: Alzheimer's Society
Dementia Connect support line: 0300 150 3456
The British psychological society has produced an information sheet on supporting older people and those with dementia during Covid-19
Useful websites for carers
The Carers UK website has guidance for carers on being prepared and protecting someone you care for.
Go to the UK Government website to read guidance from the Government for those who provide unpaid care to friends and family.
We are aware that this is a difficult and stressful situation for everyone – but particularly so for adults and children living with domestic abuse. Domestic abuse is more than physical violence. It can also include, but is not limited to: coercive control, verbal abuse, emotional abuse and sexual abuse.
Where to get help
If you believe you are being abused, or worried you may commit domestic abuse, please use the following services which can help you.
If you are in immediate danger, call 999 and ask for the police - the police will continue to respond to emergency calls
If you are in danger and unable to talk on the phone, call 999 and then press 55. This will transfer your call to the relevant police force who will assist you without you having to speak.
If you suspect that your neighbours or those in your community are victims of domestic abuse, we encourage you to report it to the police.
Support numbers and websites:
- Call Berkshire Women's Aid on 0118 950 4003. This number operates 24 hours a day. You can also email email@example.com
- Freephone the 24 hour National Domestic Abuse helpline on 0800 2000 247 or visit the National Domestic Abuse website
- Call Men's Advice Line on 0808 801 0327 or visit the Men's Advice Line website
- Call the Respect helpline on 0808 802 4040 (for anyone worried that they may be harming someone else) or visit the Respect website
- Call Galop on 0800 999 5428 (national helpline for lesbian, gay, bisexual and trans people experiencing domestic abuse) or visit the Galop website.
Ask for ANI
The “Ask for ANI” scheme let you signal that you need help to a member of staff at a pharmacy.
By asking for ANI, a trained pharmacy worker will offer a private space where they can speak to you to find out if you need to speak to the police or would like help to access support services such as a national or local domestic abuse helplines.
Further information about the scheme can be found on the UK Government website.
The Berkshire Women's Aid website has an information page with tips on how to cover your tracks online. However there is no way of covering your movements completely.
Home Refuge Scheme
The council’s Home Refuge Scheme is a free service is for those who are no longer with their abusive partner and additional security measures would increase their feelings of safety. These measures could include the fitting of door chains, viewers, and window locks alongside safety planning support from Berkshire Women’s Aid and a full fire safety check from Royal Berkshire Fire and Rescue Service.
You can contact our Home Refuge team by emailing firstname.lastname@example.org or by telephoning 0118 974 3799
Easy read poster
Website with helpful information on grief after bereavement or loss:
- NHS UK - Grief after bereavement
- NHS UK - Talking to children and teenagers when someone dies
- Curse Bereavement Care
- Dying Matters
- At a Loss
- Contact for families with disabled children website - practical support for bereaved parents
- Childhood Bereavement Network
Talking to people with a learning disability
Resources to help explain bereavement and loss to people with a learning disability
- Beyond Words website has a number of free wordless booklets to download
- Down's Syndrome Associatation website - booklet on bereavement
- Mencap website - Deling with a bereavement
Talking to children
The Winston's Wish website has guidance on:
- talking to bereaved children about coronavirus
- telling a child that someone is seriously ill
- telling a child that someone has died from coronavirus
Further information on support services can be found on our bereavement support web page.
Website with helpful information on arranging a funeral during the coronavirus outbreak:
- Age UK
- National Association of Funeral Directors
- The National Society of Allied and Independent Funeral Directors (SAIF)
- The Inter Faith Network
The Mac Millian website has an easy read guide on attending a funeral.
For information on our registrars service during the coronavirus outbreak please visit our how coronavirus (Covid-19) is affecting our services website page.
Visit our useful information and resources web pages for local and national services who are providing support for people with learning disabilities and their carers during the coronavirus pandemic.
Please seek medical advice if you have existing health conditions or Covid-19 symptoms
NHS UK website:
- 10 minute equipment-free workouts that are great to do at home
- Wake up workout - combines cardio and strength exercises to energise your body
- NHS - Get active with a disability
- NHS YouTube Channel - Exercise videos in collaaboration with InstructorLive
The following websites have ideas for staying active at home:
NHS online services
Visit the following NHS web pages to find out more about how you can get medical help and prescriptions online or over the phone:
Primary Care Hubs
Two special respiratory hubs have been set up for local people who are showing coronavirus symptoms but don’t need immediate hospital or GP treatment.
They are only be available to patients who have already gone through a structured medical triage system.
Visit the NHS Berkshire West Clinical Commissioning Group website for further information.
Visiting a local hospitals
For information on visiting a local hospital go to the following websites:
Healthwatch has developed an online survey for Wokingham borough residents to feedback their experiences of using health and social care services during the Coronavirus pandemic.
The Healthwatch website has a helpful information on local health and care services which is regularly updated including what can you expect when you’re discharged from hospital
Public Health England
Public Health England has issued a range of advice, including:
- Advice for households with possible infections, visit the Public Health England website
- Advice on staying at home, visit the Public Health England website
- Cold weather and Covid-19
- Covid-19 and summer temperatures
Public Health for Berkshire
The Public Health for Berkshire website provides you with real-time information for your local area, plus national statistics.
If you are a parent or carer of a child also see our help and support information for parents.
The following websites have helpful information for pregnant women and their families during the COVID-19 pandemic:
- The Royal Berkshire Hospital NHS Foundation Trust
- Frimley Health and Care
- The Royal College of Midwives
- Institute of Health Visiting website
- Royal College of Obstetricians and Gynaecologists
Register a birth
For information on our registrars service during the coronavirus outbreak please visit our how coronavirus (Covid-19) is affecting our services website page. Further information can be found on our register a birth web page.
For further information please visit our coronavirus help and support information for parents webpage.
Websites with useful information and resources for staying safe online:
The Think you know CEOP (Child Exploitation and Online Protection Centre) website will be producing a home activity pack every fortnight with activities for parents and children to do together to support their online safety.
Thames Valley Alert service
Recieve messages of information, crime alerts or witness appeals local to the area in which you live or work by email, text or telephone by registering with the Thames Valley Alert service. For more information visit the Thames Valley Alert website.
Helpful websites with information on spotting and stopping scams:
Be Aware: Covid-1 text scams
Cyber criminals are preying on fears of coronavirus. Please stay vigilant:
For further information please see the National Cyber Secruity Centre Covid-19 SMS / Text Message Scams poster, which provides examples of scam texts.
Wokingham Borough Community Response
If you are in need assistance with foods and medicines if you are reducing social contacts visit the Wokingham Borough Community Response to COVID-19 web page for support information.
You can also find information on the Citzens Advice Wokingham website which includes a frequently asked questions section.
Find your local community support group
Visit the Covid-19 Mutual Aid UK website to search for a local group near you. Most of the groups can be accessed via social media such as Facebook or Twitter
You can also engage with your neighbourhood by registering with the Next Door website.
Co-op introduces gift card scheme for vulnerable customers
The Co-op supermarket group has launched a gift card scheme for those shielding or self-isolating and reliant on others to do their shopping or who are volunteering to help someone they know, including as part of a local support group.
By calling a dedicated Co-op phone line on 0800 029 4592, a gift card can be purchase which can be shared with friends, neighbours or volunteers to pay for shopping in their local Co-op store.
Co-op Health app - repeat prescriptions delivered to your home
The Co-op Health app connects people securely to their GP so they can automatically view and order their medications from their mobile phone. Home delivery is at no extra cost to them or the NHS.
To get a repeat prescriptions from Co-op Health, the person must:
- be 16 or over
- be registered with a GP in England
- have medication that’s on a repeat prescription
- have a delivery address in the UK or be able to collect your medication from a pharmacy in England
Visit the NHS website for further information.
Visit our directory for information on companies who are offering home delivery and/or click and collect services.
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