Helpful information and resources

Local support services

For information and advice on issues such as welfare benefits, debt, housing, relationship problems, mental health, unemployment and more visit our local support hub page.

You can also find information on the Citzens Advice Wokingham website.

Search the directory for local support information and advice services and to find out about the Wokingham Charity and Community Hub.

Helplines for those who are struggling with isolation and their mental health

Silver line

Silver line provides an information, friendship and advice service for older people

Phone: 0800 4 70 80 90

Website: Silver line

Samaritans of Wokingham, Bracknell, Ascot and Districts 

Offers a safe place to talk any time day or night for anyone who is emotionally distressed.

Phone: 116 123 or 0300 094 5717

Website: Samritians

Wokingham Wellbeing Service

Mind in Berkshire Wellbeing Workers can offer free one-to-one appointments for people aged 18 and over in Wokingham. 

Phone: 01865 247788

Online refferal form 

Rethink Mental Illness advice line

Offers advice and information on a wide range of topics.

Phone: 0300 5000 927


Website: Rethink Mental Illness advice line


Provides emotional support, guidance and information to anyone affected by mental illness, including families, friends and carers.


Website: SANEline


Offers confidential emotional support to children, young adults and adults particularly those who are socially isolated, vulnerable, at risk groups and victims of any form of abuse. 

Phone: 01708 765200


Stroke Helpline

Offering support to stroke survivors and their carers

Phone: 0303 3033 100


Wokingham Charity and Community Hub

The hub brings a number of voluntary, charity and community organisations under one roof.  It provides high quality information, advice and support to enable people to access the right services to meet their individual needs and circumstances at the right time.

Website: Community directory listing

Online help:


Elefriends website is a supportive online community run by Mind where you can be yourself.


Joy is a web tool helping to connect vulnerable residents (including those with mental illness) with quality care.

Tips to help people during the coronavirus outbreak

The following websites offer tips to help people who are feeling anxious about the coronavirus:

  • The Age UK website has a helpful information page on frequently asked questions about the Coronavirus.
  • The Mind website has a number of useful information pages give advice and tips to help people during the coronavirus outbreak.

Read our information page on looking after your mental wellbeing during the coronavirus outbreak.

Further information can be found on our coping during coronavirus web page.

Struggling with bills because of coronavirus

Ofgem website

Visit the Ofgem website to find out how you can get help.

Wokingham Charity and Community Hub

The hub brings a number of voluntary, charity and community organisations under one roof.  It provides high quality information, advice and support to enable people to access the right services to meet their individual needs and circumstances at the right time.

Website: Community directory listing

Dementia support

Dementia Care Advisory service

For helpful information and advice during the coronavirus outbreak please read our newsletter on the Dementia Care Advisory service directory listing


The following organisations have useful information on their website and offer a telephone support service:

Dementia UK

Website: Dementia UK

Admiral Nurse Dementia Helpline: 0800 888 6678

Alzheimer's Society

Website: Alzheimer's Society

Dementia Connect support line: 0300 150 3456

The British psychological society has produced an information sheet on supporting older people and those with dementia during Covid-19

Useful websites for carers

The Carers UK website has guidance for carers on being prepared and protecting someone you care for.

Go to the UK Government website to read guidance from the Government for those who provide unpaid care to friends and family.

Domestic abuse advice

We are aware that this is a difficult and stressful situation for everyone – but particularly so for adults and children living with domestic abuse. Domestic abuse is more than physical violence. It can also include, but is not limited to: coercive control, verbal abuse, emotional abuse and sexual abuse.

Are you a victim of domestic abuse

Where to get help

If you believe you are being abused, or worried you may commit domestic abuse, please use the following services which can help you.

If you are in immediate danger, call 999 and ask for the police - the police will continue to respond to emergency calls
If you are in danger and unable to talk on the phone, call 999 and then press 55. This will transfer your call to the relevant police force who will assist you without you having to speak.

If you suspect that your neighbours or those in your community are victims of domestic abuse, we encourage you to report it to the police.

Support numbers and websites:    

  • Call Berkshire Women's Aid on 0118 950 4003. This number operates 24 hours a day. You can also email
  • Freephone the 24 hour National Domestic Abuse helpline on 0800 2000 247 or visit the National Domestic Abuse website
  • Call Men's Advice Line on 0808 801 0327 or visit the Men's Advice Line website 
  • Call the Respect helpline on 0808 802 4040 (for anyone worried that they may be harming someone else) or visit the Respect website 
  • Call Galop on 0800 999 5428 (national helpline for lesbian, gay, bisexual and trans people experiencing domestic abuse) or visit the Galop website.

Ask for ANI

The “Ask for ANI” scheme let you signal that you need help to a member of staff at a pharmacy.

By asking for ANI, a trained pharmacy worker will offer a private space where they can speak to you to find out if you need to speak to the police or would like help to access support services such as a national or local domestic abuse helplines.

Further information about the scheme can be found on the UK Government website.

Stay safe online

The Berkshire Women's Aid website has an information page with tips on how to cover your tracks online. However there is no way of covering your movements completely.

Home Refuge Scheme

The council’s Home Refuge Scheme is a free service is for those who are no longer with their abusive partner and additional security measures would increase their feelings of safety.  These measures could include the fitting of door chains, viewers, and window locks alongside safety planning support from Berkshire Women’s Aid and a full fire safety check from Royal Berkshire Fire and Rescue Service. 

You can contact our Home Refuge team by emailing or by telephoning 0118 974 3799

Easy read poster

vaccine –who gets it first poster

Bereavement information and support

Helpful website

Website with helpful information on grief after bereavement or loss:

Talking to people with a learning disability

Resources to help explain bereavement and loss to people with a learning disability

Talking to children

The Winston's Wish website has guidance on: 

Further information on support services can be found on our bereavement support web page.

Arranging a funeral during the coronavirus pandemic

Website with helpful information on arranging a funeral during the coronavirus outbreak:

The Mac Millian website has an easy read guide on attending a funeral.

For information on our registrars service during the coronavirus outbreak please visit our how coronavirus (Covid-19) is affecting our services website page.

Information and resources for people with learning disabilities and their carers

Visit our useful information and resources web pages for local and national services who are providing support for people with learning disabilities and their carers during the coronavirus pandemic.

Stay active at home

Please seek medical advice if you have existing health conditions or Covid-19 symptoms

NHS UK website:

The following websites have ideas for staying active at home:

Local health information

NHS online services

Visit the following NHS web pages to find out more about how you can get medical help and prescriptions online or over the phone:

Primary Care Hubs

Two special respiratory hubs have been set up for local people who are showing coronavirus symptoms but don’t need immediate hospital or GP treatment.

They are only be available to patients who have already gone through a structured medical triage system. 

Visit the NHS Berkshire West Clinical Commissioning Group website for further information.

Visiting a local hospitals

For information on visiting a local hospital go to the following websites: 

Healthwatch Wokingham

Healthwatch has developed an online survey for Wokingham borough residents to feedback their experiences of using health and social care services during the Coronavirus pandemic.

The Healthwatch website has a helpful information on local health and care services which is regularly updated including what can you expect when you’re discharged from hospital

Public Health England

Public Health England has issued a range of advice, including:

Public Health for Berkshire

The Public Health for Berkshire website provides you with real-time information for your local area, plus national statistics. 

If you are a parent or carer of a child also see our help and support information for parents.

Pregnancy during the coronavirus (COVID-19) pandemic

The following websites have helpful information for pregnant women and their families during the COVID-19 pandemic:

Register a birth

For information on our registrars service during the coronavirus outbreak please visit our how coronavirus (Covid-19) is affecting our services website page. Further information can be found on our register a birth web page.

For further information please visit our coronavirus help and support information for parents webpage.

Covid during pregancy

Watch a video from the NHS that features 3 pregnant women who experienced serious complications after contracting COVID-19 before they’d been vaccinated

Watch the film with subtitlies


Visit the UK Government website to read a press release urging unvaccinated mothers to get the vaccine.

Support independence at home

Homecare services

Go to our support at home web page to find services which support and enable you to stay in your home.

Household aily living aids

Visit our directory for a list of companies who sell a range of personal and household daily living aids to support independence at home.

Stay safe online and how to sign up for Thames Valley alerts

Websites with useful information and resources for staying safe online:

The Think you know CEOP (Child Exploitation and Online Protection Centre) website will be producing a home activity pack every fortnight with activities for parents and children to do together to support their online safety.

Thames Valley Alert service

Recieve messages of information, crime alerts or witness appeals local to the area in which you live or work by email, text or telephone by registering with the Thames Valley Alert service. For more information visit the Thames Valley Alert website.


Helpful websites with information on spotting and stopping scams:

Be Aware: Covid-1 text scams

Cyber criminals are preying on fears of coronavirus. Please stay vigilant:

Be aware Covid-19 text scams

For further information please see the National Cyber Secruity Centre Covid-19 SMS / Text Message Scams poster, which provides examples of scam texts.

COVID-19 local community groups helping the most vulnerable in our community

Find your local community support group

Visit the Covid-19 Mutual Aid UK website to search for a local group near you. Most of the groups can be accessed via social media such as Facebook or Twitter

You can also engage with your neighbourhood by registering with the Next Door website.

Co-op introduces gift card scheme for vulnerable customers

The Co-op supermarket group has launched a gift card scheme for those shielding or self-isolating and reliant on others to do their shopping or who are volunteering to help someone they know, including as part of a local support group.

By calling a dedicated Co-op phone line on 0800 029 4592,  a gift card can be purchase which can be shared with friends, neighbours or volunteers to pay for shopping in their local Co-op store.

Co-op Health app - repeat prescriptions delivered to your home

The Co-op Health app connects people securely to their GP so they can automatically view and order their medications from their mobile phone.  Home delivery is at no extra cost to them or the NHS.

To get a repeat prescriptions from Co-op Health, the person must:

  • be 16 or over
  • be registered with a GP in England
  • have medication that’s on a repeat prescription
  • have a delivery address in the UK or be able to collect your medication from a pharmacy in England 

Visit the NHS website for further information.

Home delivery and click and collect services

Visit our directory for information on companies who are offering home delivery and/or click and collect services.


Page last reviewed: 08/04/2022

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