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Coronavirus: helpful information and resources

    Primary Care Hubs and COVID-19 Vaccine

Primary Care Hubs

Two special respiratory hubs have been set up for local people who are showing coronavirus symptoms but don’t need immediate hospital or GP treatment.

They are only available to patients who have already gone through a structured medical triage system. 

Visit the NHS Berkshire West Clinical Commissioning Group website for further information.

COVID-19 Vaccine

Visit the NHS Berkshire West Clinical Commissioning Group website for information on the roll out of the COVID-19 vaccination in the Berkshire West.

Watch the NHS England and NHS Improvement film on vaccinations for people with a learning disability and autistic people.

    Struggling with bills because of coronavirus

    Helplines for those who are struggling with isolation

Silver line

Silver line provides an information, friendship and advice service for older people

Phone: 0800 4 70 80 90

Website: Silver line

Samaritans of Wokingham, Bracknell, Ascot and Districts 

Offers a safe place to talk any time day or night for anyone who is emotionally distressed.

Phone: 116 123 or 0300 094 5717

Website: Samritians

Rethink Mental Illness advice line

Offers advice and information on a wide range of topics.

Phone: 0300 5000 927

Email: info@rethink.org

Website: Rethink Mental Illness advice line

SANEline

Provides emotional support, guidance and information to anyone affected by mental illness, including families, friends and carers.

Email: support@sane.org.uk

Website: SANEline

SupportLine

Offers confidential emotional support to children, young adults and adults particularly those who are socially isolated, vulnerable, at risk groups and victims of any form of abuse. 

Phone: 01708 765200

Email: info@supportline.org.uk

Stroke Helpline

Offering support to stroke survivors and their carers

Phone: 0303 3033 100

Email: helpline@stroke.org.uk

Online help:

Elefriends

Elefriends website is a supportive online community run by Mind where you can be yourself.

Joy

Joy is a web tool helping to connect vulnerable residents (including those with mental illness) with quality care.

Tips to help people during the coronavirus outbreak

The following websites offer tips to help people who are feeling anxious about the coronavirus:

  • The Age UK website has a helpful information page on frequently asked questions about the Coronavirus.
  • The Mind website has a number of useful information pages give advice and tips to help people during the coronavirus outbreak.

Read our information page on looking after your mental wellbeing during the coronavirus outbreak.

Further information can be found on our coping during coronavirus web page.

    Domestic abuse advice

We are aware that this is a difficult and stressful situation for everyone – but particularly so for adults and children living with domestic abuse. Domestic abuse is more than physical violence. It can also include, but is not limited to: coercive control, verbal abuse, emotional abuse and sexual abuse.

Are you a victim of domestic abuse

Where to get help

If you believe you are being abused, or worried you may commit domestic abuse, please use the following services which can help you.

If you are in immediate danger, call 999 and ask for the police - the police will continue to respond to emergency calls
If you are in danger and unable to talk on the phone, call 999 and then press 55. This will transfer your call to the relevant police force who will assist you without you having to speak.

If you suspect that your neighbours or those in your community are victims of domestic abuse, we encourage you to report it to the police.

Support numbers and websites:    

  • Call Berkshire Women's Aid on 0118 950 4003. This number operates 24 hours a day. You can also email helpline@bwaid.org.uk
  • Freephone the 24 hour National Domestic Abuse helpline on 0800 2000 247 or visit the National Domestic Abuse website
  • Call Men's Advice Line on 0808 801 0327 or visit the Men's Advice Line website 
  • Call the Respect helpline on 0808 802 4040 (for anyone worried that they may be harming someone else) or visit the Respect website 
  • Call Galop on 0800 999 5428 (national helpline for lesbian, gay, bisexual and trans people experiencing domestic abuse) or visit the Galop website.

Ask for ANI

The “Ask for ANI” scheme let you signal that you need help to a member of staff at a pharmacy.

By asking for ANI, a trained pharmacy worker will offer a private space where they can speak to you to find out if you need to speak to the police or would like help to access support services such as a national or local domestic abuse helplines.

Further information about the scheme can be found on the UK Government website.

Stay safe online

The Berkshire Women's Aid website has an information page with tips on how to cover your tracks online. However there is no way of covering your movements completely.

Home Refuge Scheme

The council’s Home Refuge Scheme is a free service is for those who are no longer with their abusive partner and additional security measures would increase their feelings of safety.  These measures could include the fitting of door chains, viewers, and window locks alongside safety planning support from Berkshire Women’s Aid and a full fire safety check from Royal Berkshire Fire and Rescue Service. 

You can contact our Home Refuge team by emailing home.refuge@wokingham.gov.uk or by telephoning 0118 974 3799

Easy read poster

vaccine –who gets it first poster

    Alternative home delivery and click and collect services

Visit our directory for information on companies who are offering home delivery and/or click and collect services.

    Information and resources for people with learning disabilities and their carers

Visit our useful information and resources web pages for local and national services who are providing support for people with learning disabilities and their carers during the coronavirus pandemic.

    Wokingham Borough Community Response to COVID-19

Wokingham Borough Community Response

If you are in need assistance with foods and medicines if you are reducing social contacts visit the Wokingham Borough Community Response to COVID-19 web page for support information.

You can also find information on the Citzens Advice Wokingham website which includes a frequently asked questions section.

Help stop the spread of coronavirus

You can download various leaflet on what to do to help stop the spread of coronavirus, including information on symptoms and government support by going to the UK Government Coronavirus (COVID-19) information leaflet web page.

    COVID-19 local community groups helping the most vulnerable in our community

Find your local community support group

Visit the Covid-19 Mutual Aid UK website to search for a local group near you. Most of the groups can be accessed via social media such as Facebook or Twitter

You can also engage with your neighbourhood by registering with the Next Door website.

Co-op introduces gift card scheme for vulnerable customers

The Co-op supermarket group has launched a gift card scheme for those shielding or self-isolating and reliant on others to do their shopping or who are volunteering to help someone they know, including as part of a local support group.

By calling a dedicated Co-op phone line on 0800 029 4592,  a gift card can be purchase which can be shared with friends, neighbours or volunteers to pay for shopping in their local Co-op store.

Co-op Health app - repeat prescriptions delivered to your home

The Co-op Health app connects people securely to their GP so they can automatically view and order their medications from their mobile phone.  Home delivery is at no extra cost to them or the NHS.

To get a repeat prescriptions from Co-op Health, the person must:

  • be 16 or over
  • be registered with a GP in England
  • have medication that’s on a repeat prescription
  • have a delivery address in the UK or be able to collect your medication from a pharmacy in England 

Visit the NHS website for further information.

    Stay active at home during the coronavirus outbreak

Please seek medical advice if you have existing health conditions or Covid-19 symptoms

Visit the Wokingham Borough Councils YouTube channel for home workouts from Wokingham’s Sports & Leisure team.

NHS UK website:

The following websites have ideas for staying active at home during the coronavirus outbreak:

    Dementia support: information and advice during the coronavirus outbreak

For helpful information and advice during the coronavirus outbreak please read our newsletter on the Dementia Care Advisory service directory listing

Helplines

The following organisations have useful information on their website and offer a telephone support service:

Dementia UK

Website: Dementia UK

Admiral Nurse Dementia Helpline: 0800 888 6678

Alzheimer's Society

Website: Alzheimer's Society

Dementia Connect support line: 0300 150 3456

The British psychological society has produced an information sheet on supporting older people and those with dementia during Covid-19

Easy read guide on leaving hospital

The UK Government have produced three easy read guides for paitents leaving hospital the following guides can be accessed from the UK Government website:

  • What you need to know about leaving hospital
  • When you leave hospital to go home
  • Leaving hospital to go to a care home

Useful websites for carers

The Carers UK website has guidance for carers on being prepared and protecting someone you care for.

Go to the UK Government website to read guidance from the Government for those who provide unpaid care to friends and family.

    Local health information

NHS online services

Visit the following NHS web pages to find out more about how you can get medical help and prescriptions online or over the phone:

Primary Care Hubs

Two special respiratory hubs have been set up for local people who are showing coronavirus symptoms but don’t need immediate hospital or GP treatment.

They are only be available to patients who have already gone through a structured medical triage system. 

Visit the NHS Berkshire West Clinical Commissioning Group website for further information.

Visiting a local hospitals

For information on visiting a local hospital go to the following websites: 

Find an NHS Dentist

Healthwatch Wokingham have put together an information page o their website with tips on what to do if you're facing problems finding an NHS funded dentist.

Healthwatch Wokingham

Healthwatch has developed an online survey for Wokingham borough residents to feedback their experiences of using health and social care services during the Coronavirus pandemic.

The Healthwatch website has a helpful information on local health and care services which is regularly updated including what can you expect when you’re discharged from hospital

Public Health England

Public Health England has issued a range of advice, including:

Public Health for Berkshire

The Public Health for Berkshire website provides you with real-time information for your local area, plus national statistics. 

If you are a parent or carer of a child also see our help and support information for parents.

    Pregnancy during the coronavirus (COVID-19) pandemic

The following websites have helpful information for pregnant women and their families during the COVID-19 pandemic:

Register a birth

For information on our registrars service during the coronavirus outbreak please visit our how coronavirus (Covid-19) is affecting our services website page. Further information can be found on our register a birth web page.

For further information please visit our coronavirus help and support information for parents webpage.

    Support at home - Home care services

Go to our support at home web page to find services which support and enable you to stay in your home.

    Personal and household daily living aids

Visit our directory for a list of companies who sell a range of personal and household daily living aids to support independence at home. 

    Bereavement information and support

Helpful website

Website with helpful information on grief after bereavement or loss:

Talking to people with a learning disability

Resources to help explain bereavement and loss to people with a learning disability

Talking to children

The Winston's Wish website has guidance on: 

Further information on support services can be found on our bereavement support web page.

    Arranging a funeral during the coronavirus pandemic

Website with helpful information on arranging a funeral during the coronavirus outbreak:

The Mac Millian website has an easy read guide on attending a funeral.

If you are worried about paying for a loved one’s funeral, please visit the Quaker Social Action website for help and advice or ring their helpline on: 020 8983 5055

For information on our registrars service during the coronavirus outbreak please visit our how coronavirus (Covid-19) is affecting our services website page.

    Stay safe online and how to sign up for Thames Valley alerts

Websites with useful information and resources for staying safe online:

The Think you know CEOP (Child Exploitation and Online Protection Centre) website will be producing a home activity pack every fortnight with activities for parents and children to do together to support their online safety.

Thames Valley Alert service

Recieve messages of information, crime alerts or witness appeals local to the area in which you live or work by email, text or telephone by registering with the Thames Valley Alert service. For more information visit the Thames Valley Alert website.

For information on coronavirus related scams visit the Corvid-19 web page on the Thames Valley Alert website.

Scams

Helpful websites with information on spotting and stopping scams:

Be Aware: Covid-1 text scams

Cyber criminals are preying on fears of coronavirus. Please stay vigilant:

Be aware Covid-19 text scams

For further information please see the National Cyber Secruity Centre Covid-19 SMS / Text Message Scams poster, which provides examples of scam texts.

    Churches online


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Wokingham Services Directory Disclaimer

The Service Directory includes information and links to third party internet websites which are controlled and maintained by others, information is provided solely for guidance and does not constitute any endorsement. Wokingham Borough Council is not responsible for the accuracy of the information on the directories and information is not provided as a recommendation of suitability or quality of service.