Useful information and resources for people with learning disabilities and their carers

Find helpful information, advice and resources for people with learning disabilities and their families.

Keeping warm and well

Visit our keeping warm and well web page for useful information on winter health and financial support schemes to help you stay warm. 


NHS online services

Visit the following NHS web pages to find out more about how you can get medical help and prescriptions online or over the phone:

Traverse have created an easy read leaflet about health appointments you might have at home using your computer or phone and how you can make the appointments work  better for you.

Photosymbols have produced an easy read poster about what to do if you think you have coronavirus and can be downloaded on the Keep Safe website.

Co-op Health app - repeat prescriptions delivered to your home

The Co-op Health app connects people securely to their GP so they can automatically view and order their medications from their mobile phone.  Home delivery is at no extra cost to them or the NHS.

To get a repeat prescriptions from Co-op Health, the person must:

  • be 16 or over
  • be registered with a GP in England
  • have medication that’s on a repeat prescription
  • have a delivery address in the UK or be able to collect your medication from a pharmacy in England 

Visit the NHS website for further information.

NHS Accessible formats

The NHS has put together a range of resources about Coronavirus in accessible formats, including information in an easy read, picture vocabulary, videos, British Sign Language, podcasts and Makaton

To access these resources visit the NHS Health Education England Library and knowledge services website.

Public Health England

Public Health England has issued a range of advice, including:

Public Health for Berkshire

The Public Health for Berkshire website provides you with real-time information for your local area, plus national statistics. 

Stay hydrated

Read the easy read guide to staying hydrated during the hot weather.

Hospital communication passport and supporting resources

Communication passport

The charity Include Me Too have produced a COVID-19 resource pack to help families prepare for admission to hospital. The pack includes:

  • COVID-19 hospital communication passport
  • COVID-19 history sheet

These documents can be download from the Include Me Too website, along with their all about me communication passport.

Royal Berkshire Hospital

Read the Royal Berkshire Hospital Easy Read guide to coming into hosital with Coronavirus (COVID-19).

Easy read guides about going to hospital

Mencap have created two resources about going to hospital:

  • What happen if I have to go to hospital
  • What happen if someone I know has to go to hospital

Visit the Mencap website to download these resources.

The Health and Disability Green Paper

Department for Work and Pensions (DWP) want to make the benefits system better for disabled people and people with health conditions.

They have written a Green Paper about their ideas and plans to make the benefits system better, the paper is called Shaping Future Support: The Health and Disability Green Paper.

DWP have created an easy read version of the Green Paper.

A consultation was held on the Green Paper and the response are being analysed, visit the UK Government website to find out the outcome of the consultation. 

Learning Disability Acute Liaison Service for Frimley Park Hospital

What do Acute liaison nurses do?

We aim to provide support and advice for people with a learning disability who access Frimley Park Hospital to receive medical care or treatment as well as to their family, carers, paid staff and acute staff.

This may include:

  • Creating or providing easy read information
  • Providing advice and support to the acute staff to meet the needs of people with a learning disability
  • Encouraging and exploring reasonable adjustments to care when required
  • Helping someone with a learning disability prepare for their hospital visit
  • Providing training opportunities to acute staff regarding the needs of someone with a learning disability
  • Providing advice around Mental Capacity Act including capacity assessments, best interest decisions and referring to Independent Mental Capacity Advocates (IMCA)
  • To help support the discharge process
  • Sign post to other services as required

Read the Learning Disability Acute Liaison Service leaflet for contact details.

Care and Support Services Survey 2021

Our ambition is for Wokingham Borough to be one of the best boroughs for adults and carers in need of support to live, where they feel safe, included and a key part of our community. Our adult social care strategy focusses on how we will work with our partners to prevent, reduce and delay the need for formal support and care and where possible to improve people’s health and wellbeing, focusing on prevention and self-help.

We are currently creating an approved list of providers for our home care and supported living services. The providers will support adults with disabilities and older people with eligible care needs to ensure that all residents receiving our care services are able to achieve their personal goals.

As part of this process, we want to hear from residents about their experiences of receiving care and support services for themselves and their families. Please take this short survey to help us understand your experiences and what is important to you.

Looking after your feelings

Looking after your mental health and wellbeing

Read the Public Health England easy read guide looking after your feelings and your body.

The University of Glasgow with assistance from colleagues at the Universities of Lancaster and Warwick have developed a series of self help booklets to support people who have learning disabilities to express their feelings. The guides can be downloaded from the Scottish Commission for Learning Disability (SCLD) website.

Beyond Words have created a wordless stories called good days and bad days during lockdown. Which addresses social distancing, lockdown, mental health and daily routines. Go to the Beyond Words website to download the booklet.

Molehill Mountain – an app to help autistic people with anxiety

Molehill Mountain smartphone app aiming to help autistic adults understand and self-manage their own anxiety. The app has been developed by UK research charity Autistica and researchers at King’s College London with input from autistic people.

Further information about the App can be found on the King’s College London website.

Your rights

Your rights during the coronavirus

Read the National Development Team for Inclusion easy read information about advocacy and your rights during the coronavirus.

Visit the following websites for the information and advice:

Human Rights

The British Institute of Human Rights (BIHR) has created a booklet for people living with learning disabilities or autism and their families. It aims to give information about how human rights can help individuals to have more control over their own life and be treated with dignity and respect.

Further information can be found on the BIHR Easy Read Human Right Info Hub.

Local support services


CLASP are keeping in touch with their members through Zoom meeting, Facebook and a closed WhatsApp group.

You can also visit the CLASP website to find out more about the service and how you can become a member.

Promise Inclusion

Promise Inclusion are available for practical and emotional support during these challenging times. Read the Promise Inclusion leaflet to for further information and contact details.

Rose Buddies

Rose Buddies are keeping in touch via their Facebook page and Zoom. You can also call or email the service, visit Rose Buddies directory listing for contact details.

ASD Family Help

ASD Family Help are keeping in touch via their Facebook page. You can also call, text or email the service, visit the ASD Family Help website for further information and contact details.

The Ark - Stay Up Late

The Ark are holding a Stay Up Late events. For further details contact The Ark via email:

For further details about the Stay Up Late national campaign go to The Ark website

Friends@The Ark Facebook group provides games, crafts, activities and a place to chat to others.

Useful information for carers

Support for carers

Find out about support through The Wokingham Carers Hub (0118 324 7333), run by TuVida on behalf of Wokingham Borough Council. It provides a wealth of information. Its staff are highly trained in understanding carers’ needs, providing support, signposting you in the right direction as well as a host of online help groups and home visits.

The hidden carers free helpline (0800 133 7851), run by East Berkshire and Berkshire West Clinical Commissioning Groups together with Signal4Carers, has been extended until the end of December. This is for those of you with caring responsibilities, but don’t recognise yourselves as a carer, so may be unaware there is help available. 

You can also request an assessment in your own right if you’re caring for someone aged 18 or over by completing our online carers self-assessment.

Guidance for carers

Go to the UK Government website to read guidance from the Government for those who provide unpaid care to friends and family.

The Carers UK website has guidance for carers on being prepared and protecting someone you care for.

Support groups and looking after yourself

It is important to also take care of yourself, the following websites contain helpful information about looking after yourself and your mental wellbeing.

Carers UK have also created a free online course called you and your wellbeing which is designed to help you build strategies to maintain your physical and emotional wellbeing.

The Carers Trust website lists online forums for adult carers to chat with other carers. The website also has a selection of stories from carers sharing their experiences of caring.

Find a carer support group by searching our community directory.

Useful website

The following websites have helpful information and resources: 

Tips and advice for parents and carers

The Learning Disabilities Professional Senate have developed two resources for people with learning disabilities:

The Challenging Behaviour Foundation has developed a guide with tips and advice for parents and carers who are looking after a child or adult with serve learning disabilities at home during the COVID-19.

Read the supporting children and adults with severe learning disabilities at home during the coronavirus pandemic.

The social care institute for excellence have produced a useful COVID-19 guide for care staff supporting adults with learning disabilities or autistic adults.

Local parks and nature reserves

Go to our parks, play areas and open spaces around the Wokingham Borough directory listing to view a map of local parks and nature reserves.

Extension to the Access to Work scheme

During the coronavirus (COVID-19) outbreak, you may be able to get support from Access to Work.

Access to Work can help with:

  • Working from home
  • Working at your normal workplace
  • Or a combination of both.

Read the:

Support from the Optalis Supported Employment Team

Watch the Optalis Supported Employment Team video to find out how the service has continued to support their customers during the pandemic.

For further information on the Optalis Supported Employment team go to their website.

Easy read - domestic abuse

The Home Office has created an easy read guide to help you find support if you or someone you know is being abused at home.

How to stay safe

What does self-isolating mean?

Read a social story from Mencap to help understand the latest advice and guidance around COVID-19 outbreak.

Face coverings

Read photo symbols easy read guide to wearing a face covering to help stop the spread of coronavirus.

See a guide by Harrogate and District NHS Foundation Trust and the Community Infection Prevention and Control service on the dos and don't when wearing a face mask.

The World Health Organisation has producted a leaflet on how to wear a a medical face mask safely.

Visit the UK Government website for guidance on when to wear a face covering and how to make your own.

Clear face masks

The UK Government announced that 250,000 clear face masks are to be delivered to frontline NHS and social care workers to support better care for people who use lip-reading and facial expressions to communicate.

For further information read the UK Governments press release.

People who do not have to wear a face covering

Go to the UK Government website for information on people who are exempt from wearing face coverings.

Download an exemption card or badge from the UK Govement website.

Mask alert cards and medical alert cards

Carers and essential companions can download an alert card from the SEDS website explaining why they cannot wear a face mask because they are providing assistance to, someone who relies on lip reading to communicate. Medical alert cards are also available to download to help people with a disability or medical condition explain why they are unable to wear a mask or face covering.

Hidden Disabilities Sunflower 

The Hidden Disabilities sunflower design is recongnised by many businesses and organisation. It indicates to people that you need additional support, help or a little more time.

The hidden disabilities website has sunflower face masks, face snood, face shields, hand sanitiser bottle and neoprene sleeves to purchase via their online store. 

Please give me space’ social distancing cards or badges 

If you have difficulties or concerns in maintaining social distancing you can go to the UK Government website and download a badge or card that lets others around you know that they need to pay attention and give you space.


From the 1 April 2021 clinically extremely vulnerable people are no longer advised to shield. For further information go to the UK Government website.

For information and guidance on shielding go to the following websites:

Easy Read

Read the COVID-19: new guidance on protecting people most likely to get very poorly from coronavirus (shielding) easy read guide.

Staying safe

Read the Mencap guidance on helping you stay safe and well

Easy Read online have created an downloadable easy read version of Public Health England advice on the Coronavirus.

The Down Syndrome Association website has an easy read guide to what the Coronavirus is and how to stay safe.

The Learning Disability England website has links to key NHS information, social distancing, self-isolation

Go to the UK Government website for up to date information about Coronavirus including getting tested.

Read the Department for Transport easy read coronavirus safer travel guidance.

Easy read posters

Visit the Keep Safe website for helpful easy read information on matters related to coronavirus, the covid vaccine, support bubble, getting help if you are feeling unwell, getting a covid test and more. 

Covid-19 vaccine

Watch the video to find out what the vaccine is

Watch the NHS England and NHS Improvement film on vaccinations for people with a learning disability and autistic people.

The film describes what is a vaccine is, how vaccines are made, why you should get a vaccine, whether a vaccine make you ill and how to decide whether to have a vaccine.

Visit the NHS Berkshire West Clinical Commissioning Group website for information on the roll out of the COVID-19 vaccination in the Berkshire West.

Read the Public Health England easy read guide to the Covid-19 vaccine

Photosymbols has produced easy read posters and audio versions relating to the coronavirus and health matters. Go to the Keep Safe website to access this information.

Getting tested if you have any signs of coronavirus

The Royal Berkshire Hospital have created an easy read guide to tell you what will happen if you need to go for a test for coronavirus (COVID-19) at the hospital.

Read the testing for Coronavirus (COVID 19) in the Royal Berkshire Hospital 'drive-thru'

The following easy read guides have been created by the NHS on when you should get tested for coronavirus:

You can find test and trace information in alternative formats, including BSL and large print on the Public Health England website.

The UK Governement have produced an easy read guide for people taking a coronavirus test at a GP with help from the staff.

Visual Stories

Ambitious about Autism have created visual stories on home testing, going back to school and other covid-19 related matters.

Go to the Ambitious about Autism website for practical resources.

Wokingham Borough Community Response to COVID-19

If you are in need of extra help visit the Wokingham Borough Community Response to COVID-19 web page for support information.

You can also find information on the Citzens Advice Wokingham website which includes a frequently asked questions section.

Coronavirus (COVID-19) UK Government response

Go to the UK Government website for the latest information on the UK Governments response.

For the latest advice and guidance from the judiciary regarding tribunals visit the Courts and Tribunals Judiciary website.

COVID-19 local community groups helping the most vulnerable in our community

Find local support

Visit the Covid-19 Mutual Aid UK website to search for a local group near you. Most of the groups can be accessed via social media such as Facebook or Twitter

You can also engage with your neighbourhood by registering with the Next Door website.

Co-op introduces gift card scheme for vulnerable customers

The Co-op supermarket group has launched a gift card scheme for those shielding or self-isolating and reliant on others to do their shopping or who are volunteering to help someone they know, including as part of a local support group.

By calling a dedicated Co-op phone line on 0800 029 4592,  a gift card can be purchase which can be shared with friends, neighbours or volunteers to pay for shopping in their local Co-op store.

Keeping healthy when it is really hot

Public Health England

Public Health England has issued a range of advice, including:

Stay hydrated

Read the easy read guide to staying hydrated during the hot weather.


Page last reviewed: 25/11/2021

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