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Support information for young people

    Support after a frightening event

We are all saddened by the terrible event that took place on Sunday in Bugs Bottom Emmer Green a park in Reading. Some of our community may have been affected by this news. Some of you will have seen the news, social media or heard people talking about the incident, and some may have questions about it or worries they would like to talk about.

Please read our supporting children and young people after a frightening event leaflet to find out where you can seek support.

Kooth online counselling service

Kooth offers emotional and mental health support for children and young people aged between 11 – 24 years and is available up to 10pm every day.

Visit the Kooth website for further information.

    Counselling and emotional well-being support

Kooth - Free, safe and anonymous online support for young people from Kooth on Vimeo.

Young people aged 11-18 years (up to 19th birthday) in Wokingham can access free online counselling and emotional well-being support through Kooth.  The service provides a safe and secure way of accessing support from qualified counsellors. 

On Kooth you can:

  • Chat to Kooth's friendly counsellors
  • Read articles written by young people
  • Get support from the Kooth community    
  • Write in a daily journal

For further information and how to access this service visit the Kooth website.

Watch the Kooth Chat video

    Understanding your qualifications grades for 2020

A guide for students who are receiving their qualification results for 2020

To find out more about how you were graded, what to do if you didn’t get the results you wanted or think something has gone wrong with your grades, visit the UK Governments website or read the Government's guide for students who are receiving their qualification results in England this summer.

Exam Results Helpline

Provides information on appeals, complaints, or what your next steps may be once you’ve received your results.

Telephone: 0800 100 900


Contact the Ofqual student support phoneline if you want to find out more about how you were graded, the autumn exams series, how to make an appeal or raise a concern about bias or discrimination.

Telephone: 0300 303 3344

    School Nursing advice and support line

During the COVID-19 pandemic the School Nursing service will be available to support children and young people with their emotional needs.

Contact details:

Phone: 0118 949 5055

Visit the Berkshire Healthcare NHS Children, Young People and Families service website for further details on the School Nursing service.

    COVID-19 - Young people's guides

West Berkshire CCG (Clinical Commissioning Group) have produced an information sheet called  #Coping - young people's guide (PDF document) which has information and advice for young people on how to look after their mental health and emotional wellbeing during the coronavirus outbreak.  

Visit the UK Governments website for guidance on social distancing and staying alert and safe.

    Help to manage your mental health and wellbeing

    Going back to school or college

Tips for returning back to school

The following website provide information and tips for returning back to school and what you can expect when you do:

Face coverings when travelling to school

Face coverings are a legal requirement for students on public transport. Students on dedicated school transport services don’t have to wear one, but it is recommended.

Face coverings in secondary school and college

School and colleges across England can now use their discretion for staff and students to wear face coverings in communal areas.

If this is the case, they’ll let their parents and students know. Face coverings won’t generally be necessary in classrooms even where social distancing isn’t possible as protective measures are already in place to lower the risks.

If our borough were to go into local lockdown, staff and students would have to wear face coverings when moving around in corridors and communal areas. But again, face coverings wouldn't necessarily be needed in classrooms.

Read the latest government advice on wearing facemasks in an educational setting on its website.

    Kickstart job opportunities scheme

Wokingham Borough Council have been successful in being approved for the Governments Kickstart scheme. The aim of Kickstart is to get 16-24-year olds who are struggling to find work, into employment during the Covid-19 pandemic. 

Each job placement is completely new, lasting for six months and helping young people to build their confidence and experience in the workplace; all while earning a regular wage for up to 25 hours per week. 

For further information about this scheme and how to apply visit our news centre website.

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Wokingham Services Directory Disclaimer

The Service Directory includes information and links to third party internet websites which are controlled and maintained by others, information is provided solely for guidance and does not constitute any endorsement. Wokingham Borough Council is not responsible for the accuracy of the information on the directories and information is not provided as a recommendation of suitability or quality of service.