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Coronavirus: Help and support information for parents

    Supporting Children and Young People After a Frightening Event

We are all saddened by the terrible event that took place on Sunday in Bugs Bottom Emmer Green a park in Reading. Some of our community may have been affected by this news. Some of your children will have seen the news, social media or heard people talking about the incident, and some may have questions about it or worries they would like to talk about.

We thought it would be helpful to share some information about speaking to your child / children about this traumatic event and also to include information on where to seek more support if this is needed.

Please read our supporting children and young people after a frightening event leaflet to help you with this process. 

Kooth online counselling service offers emotional and mental health support for children and young people aged between 11 – 24 years and is available up to 10pm every day. 

Visit the Kooth website for further information.

    Education: information for parents and carers

Guidance for parents and carers

The UK Government have produced guidance information for parents and carers on: 

Further information can also be found on the education and childcare section of the GOV.UK website

For the latest updates on schools opening visit our news centre websites and our covid-19 school guidance web page.

Preparing a child and young person to return to school

The following websites have helpful information and advice for parents and carers who has a child returning to school this autumn:

Face coverings when travelling to school

Face coverings are a legal requirement for students on public transport.

Face coverings in education

Read the latest government advice on wearing facemasks in an educational setting on the GOV.UK website.

Home learning during coronavirus

Visit our home learning support material web page to find free online resources to help you and your children with their education during the coronavirus outbreak.

    Free online counselling and emotional well-being support young people

Young people aged 11-18 years (up to 19th birthday) in Wokingham can access free online counselling and emotional well-being support through Kooth.  The service provides a safe and secure way of accessing support from qualified counsellors. 

On Kooth you can:

  • Chat to Kooth's friendly counsellors
  • Read articles written by young people
  • Get support from the Kooth community    
  • Write in a daily journal

For further information and how to access this service visit the Kooth website. 

    Coronavirus and mental wellbeing

Go to our coronavirus and mental wellbeing web page for signposting to websites and mobile apps that provide helpful coping strategies to manage your stress and anxiety during this difficult time.

    Local health information

Guide for Parents and Carers - COVID-19

When your child is ill or injured it is very difficult to decide if/when to call your child’s GP, NHS 111 or go the Accident and Emergency Department (A&E). During the current situation and while the government is asking everyone to stay at home, it can be confusing to know what to do. Read the:

Berkshire Healthcare NHS Children, Young People and Families (CYPF) services

The Berkshire Healthcare NHS Children, Young People and Families services website has helpful information pages on COVID-19 and your families wellbeing.

Health Visiting Service

Duty line is available from 9am - 4.30pm to offer health advice relating to your baby or child. 

Contact details

Phone: 0300 365 7000

Email: DutyHVWokingham@berkshire.nhs.uk

Evening Health Visitor duty telephone service is available from 4:30-8pm on 07771344503

Visit the Berkshire Healthcare NHS Children, Young People and Families service website for details of the Health Visiting service.

School Nursing advice and support line 

Berkshire Healthcare is launching a new School Nursing advice and support line for children, young people and their families, to offer health advice and referral into the service for on-going support if needed. The line will be available from 9am-4.30pm, Monday to Friday.

You can access this service by dialing 0118 931 2111 and selecting ‘Option 4’ to speak to a School Nurse from our team.

School Nursing Service

During the COVID-19 pandemic the School Nursing service will be available to support children, young people and their parents/carers with their emotional needs.

Contact details:

Phone: 0118 949 5055
Email: csnwokingham@berkshire.nhs.uk

Visit the Berkshire Healthcare NHS Children, Young People and Families service website for further details on the School Nursing service.

Primary Care Hubs

Two special respiratory hubs have been set up for local people who are showing coronavirus symptoms but don’t need immediate hospital or GP treatment.

They are only be available to patients who have already gone through a structured medical triage system. 

Visit the NHS Berkshire West Clinical Commissioning Group website for further information.

Find an NHS Dentist

Healthwatch Wokingham have put together an information page o their website with tips on what to do if you're facing problems finding an NHS funded dentist.

Public Health England

Public Health England has issued a range of advice, including:

    School Nurse Advice and Support Line

Berkshire Healthcare is launching a new School Nursing advice and support line for children, young people and their families, to offer health advice and referral into the service for on-going support if needed. The line will be available from 9am until 4.30pm, Monday to Friday.

You can access this service by dialing 0118 931 2111 and selecting ‘Option 4’ to speak to a School Nurse from our team.

    Speech and language therapy service

Berkshire Health NHS Foundation Trust

If you would like advice or wish to speak to a speech and language therapist during the coronavirus outbreak. You can contact the Berkshire Healthcare NHS Speech and Langage Therapy Service at: CYPIT.ADMINBRWOK@berkshire.nhs.uk

Please include the following information in your email:

  • Your child’s name
  • Their date of birth

Further information can be found on the Berkshire Healthcare NHS Children, Young People and Families services website.

You can also search our directory for speech and language support services

    Coronavirus: helpful information and resources

Visit our information and resources web pages for local and national services who are providing support during the coronavirus outbreak.

    Our COVID-19 information and advice related web pages

Visit our coronavirus related webpages for local and national information and advice on COVID-19.

Read our latest guidance and advice on COVID-19 web page to find informaton on:

  • Staying at home to protect yourself and others
  • Guidance on self isolating
  • Protecting the extremely vulnerable from COVID-19
  • What is shielding
  • Personal Protective Equipment appeal
  • Domestic abuse
  • Council leader pledge to the community

Read our how Coronavirus (COVID-19) is affecting our services webpage to find information on:

  • Transport and parking
  • Waste and recycling
  • Schools and children services
  • Adult social care
  • Housing benefits, revenue and council tax
  • Planning and construction
  • Sports, leisure and community services
  • Customer services
  • Council meetings and elections

Read our Community support for coronavirus (COVID-19) web page to find out how the borough council, town and parish councils, voluntary groups, community organisations and charities, neighbourhoods and individual people are all pulling together to support those of us who need extra help at this time.

Read our Coronavirus (COVID-19) - advice for businesses web page for advice on how to access support.

    Coronavirus (COVID-19): UK Government response

Latest information on the UK Governments response

Go to the UK Government website for the latest information on the UK Governments response.

Childcare Bubbles

Go to the UK Government website to find out how you can get informal childcare for children aged 13 or under from friends and family you do not live with.

National free school meals voucher scheme

The National Free School Meals Voucher scheme runs for four weeks, from 18 January - 12 February 2021. For parents and carers who would like to know more about the scheme visit the Edenred website for an overview.

Read Edenred guide to use the free school meals vouchers.

GOV.UK useful web information pages

Other useful information page on the GOV.UK website:

For the latest advice and guidance from the judiciary regarding tribunals visit the Courts and Tribunals Judiciary website.

Help stop the spread of coronavirus

You can download various leaflet on what to do to help stop the spread of coronavirus, including information on symptoms and government support by going to the UK Government Coronavirus (COVID-19) information leaflet web page.

    Pregnancy and new born babies

Helpful websites for pregnant women

The following websites have helpful information for pregnant women and their families during the COVID-19 pandemic:

Register a birth

For information on our registrars service during the coronavirus outbreak please visit our how coronavirus (Covid-19) is affecting our services website page. Further information can be found on our register a birth web page.

New born babies

Read the Institute of Health Visiting information sheet on coping with a crying baby during the COVID-19 pandemic. This can be download from the .

The NSPCC has created a need to know guide on how to keep your baby safe. Read the handle with care guide.

Postnatal online yoga classes

Get Berkshire Active are running 6 virtual yoga classes for new mums every Saturday starting from the 23 May. 

Book your free place by emailing: mumzone@getberkshireactive.org

Further information can be found on the: 

Immunisations

Read the Berkshire Healthcare Children, Young People and Families (CYPF) services blog on: Why should you immunise your baby?

Make Sure you and your baby are protected

    Parenting helplines

Home-start

Home-start launching a new remote family support service. They are now taking referrals for remote support, by digital means, for families who are struggling to cope during the toughest of times.

Telephone: 0118 988 8025

Email: admin@home-startwd.org.uk

Website: Home-start Wokingham District

FamilyLine

The free FamilyLine provides support to parents with practical information, a listenings earing and befriending support. Visit the website for further information on how the FamilyLine can support you.

Website: Family Action

Telephone: 0808 802 6666

Email: familyline@family-action.org.uk

Family Lives

Family Lives offers a confidential and free helpline service for families, providing emotional support, information, advice and guidance on any aspect of parenting and family life.

Website: Family Lives

Telephone: 0808 800 2222

Email: askus@familylives.org.uk

Gingerbread Single Parent Helpline

The Gingerbread Single Parent Helpline provides support and expect advice on anything from dealing with a break-up to going back to work or sorting out child maintenance, benefit or tax credit issues.

Website: Gingerbread

Telephone: 0808 802 0925

Grandparents Plus - Kidship Carers

Provide advice for anyone thinking of caring for a relative or friend’s child full time.

Telephone: 0300 123 7015

Website: Grandparents Plus

Relate

Relate have highly trained counsellors to offer support during this unprecedented time. You can also find tips on helping your relationships to stay healthy during this difficult time on the Relate website.

Website: Relate

Telephone: 0118 987 6161

Email appointments.berkshire@relate.org.uk

StarLine

StarLine is a national home learning helpline offering expert information and advice to parents and carers.

Helpline: 0330 313 9162

StarLine parent enquiries form

Visit the StarLine website for further information.

    Immunisation and screening

Immunisation helps to protect you from disease

NHS England

While preventing the spread of Covid-19 is a health priority, it is still vital that you go to scheduled vaccination and your antenatal and newborn screening appointments if you or your child do not have symptoms or are not self-isolating because someone in the household is displaying symptoms.

Immunisation helps to protect you from disease

Immunisation

Please take your child for routine immunisations. it is very important to maintain good coverage of immunisations, particularly in the childhood programme. In addition to protecting the individual, this will avoid outbreaks of vaccine-preventable diseases that could increase further the numbers of patients requiring health services.

Go to the NHS website for further information on vaccinations

Immunisation and your baby

Read the Berkshire Healthcare Children, Young People and Families (CYPF) services blog on: Why should you immunise your baby?

Further information can be found on the Berkshire Healthcare NHS Facebook page.

Screening

It is important that you attend antenatal and newborn screening appointments. Screening is time critical to ensure early detection for some medical conditions and safe referrals to the correct care pathway.

The health professionals involved in these screening programmes will be taking every possible precaution to ensure that the safety of individuals attending.

Go to the NHS website for further information on screenings.

    Tax-Free Childcare and 30 Hours Free Childcare during COVID-19

Support for working families affected by coronavirus (COVID-19)

The Government have announced that families who benefit from government-funded childcare support will not lose out due to coronavirus (COVID-19). Read the press release on the UK Government website for further details.

Tax-Free childcare or 30 hours free childcare

HM Revenue and Customs updated guidance on the temporary changes that may affect you if you’re applying for, or already getting, Tax-Free childcare or 30 hours free childcare during the Coronavirus pandemic – to include information on what to do if you missed the 31 March deadline for application or reconfirmation.

The guidance states that if you missed the deadline, you should apply or reconfirm if you already have a childcare account. It states that local authorities will be able to extend the validity dates on 30 hours codes for eligible critical worker parents during the summer term.

Go to the UK Government website to read the guidance: Check if you can get Tax-Free childcare and 30 hours free childcare during coronavirus.

    Out of school settings opening during the coronavirus

    Understanding your child's qualifications grades for 2020

To find out more about how your child was graded, what to do if your child didn’t get the results they wanted or think something has gone wrong with their grades, visit the UK Governments website or read the Government's guide for students who are receiving their qualification results in England this summer.

Exam Results Helpline

Provides information on appeals, complaints, or what your child's next steps may be once you’ve received their results.

Telephone: 0800 100 900

Ofqual

Contact the Ofqual student support phoneline if you want to find out more about how your child was graded, the autumn exams series, how to make an appeal or raise a concern about bias or discrimination.

Telephone: 0300 303 3344

    Kickstart job opportunities scheme for 16 to 24 year olds

Wokingham borough Council have been successful in being approved for the Governments Kickstart scheme. The aim of Kickstart is to get 16-24-year olds who are struggling to find work, into employment during the Covid-19 pandemic. 

Each job placement is completely new, lasting for six months and helping young people to build their confidence and experience in the workplace; all while earning a regular wage for up to 25 hours per week. 

For further information about this scheme and how to apply visit our news centre website.


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