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Coronavirus: Help and support information for parents

    Education: information for parents and carers

Guidance for parents and carers

The UK Government have produced guidance information for parents and carers on: 

Further information can also be found on the education and childcare section of the GOV.UK website

For the latest updates on schools opening visit our news centre websites and our covid-19 school guidance web page.

Face coverings when travelling to school

Face coverings are a legal requirement for students on public transport.

Face coverings in education

Read the latest government advice on wearing facemasks in an educational setting on the GOV.UK website.

    Free online counselling and emotional well-being support young people

Young people aged 11-18 years (up to 19th birthday) in Wokingham can access free online counselling and emotional well-being support through Kooth.  The service provides a safe and secure way of accessing support from qualified counsellors. 

On Kooth you can:

  • Chat to Kooth's friendly counsellors
  • Read articles written by young people
  • Get support from the Kooth community    
  • Write in a daily journal

For further information and how to access this service visit the Kooth website. 

    Looking after your mental health and wellbeing

Go to our coronavirus and mental wellbeing web page for signposting to websites and mobile apps that provide helpful coping strategies to manage your stress and anxiety during this difficult time.

    Local health information

Guide for Parents and Carers - COVID-19

When your child is ill or injured it is very difficult to decide if/when to call your child’s GP, NHS 111 or go the Accident and Emergency Department (A&E). During the current situation and while the government is asking everyone to stay at home, it can be confusing to know what to do. Read the:

Berkshire Healthcare NHS Children, Young People and Families (CYPF) services

The Berkshire Healthcare NHS Children, Young People and Families services website has helpful information pages on COVID-19 and your families wellbeing.

Health Visiting Service

Duty line is available from 9am - 4.30pm to offer health advice relating to your baby or child. 

Contact details

Phone: 0300 365 7000

Email: DutyHVWokingham@berkshire.nhs.uk

Evening Health Visitor duty telephone service is available from 4:30-8pm on 07771344503

Visit the Berkshire Healthcare NHS Children, Young People and Families service website for details of the Health Visiting service.

School Nursing advice and support line 

Berkshire Healthcare is launching a new School Nursing advice and support line for children, young people and their families, to offer health advice and referral into the service for on-going support if needed. The line will be available from 9am-4.30pm, Monday to Friday.

You can access this service by dialing 0118 931 2111 and selecting ‘Option 4’ to speak to a School Nurse from our team.

School Nursing Service

During the COVID-19 pandemic the School Nursing service will be available to support children, young people and their parents/carers with their emotional needs.

Contact details:

Phone: 0118 949 5055
Email: csnwokingham@berkshire.nhs.uk

Visit the Berkshire Healthcare NHS Children, Young People and Families service website for further details on the School Nursing service.

Primary Care Hubs

Walk-in Centre in Reading’s Broad Street Mall respiratory hubs remains open for local people who are showing coronavirus symptoms but don’t need immediate hospital or GP treatment.

The centre is only available to patients who have already gone through a structured medical triage system. 

Visit the NHS Berkshire West Clinical Commissioning Group website for further information.

Public Health England

Public Health England has issued a range of advice, including:

    School Nurse Advice and Support Line

Berkshire Healthcare is launching a new School Nursing advice and support line for children, young people and their families, to offer health advice and referral into the service for on-going support if needed. The line will be available from 9am until 4.30pm, Monday to Friday.

You can access this service by dialing 0118 931 2111 and selecting ‘Option 4’ to speak to a School Nurse from our team.

    Speech and language therapy service

Berkshire Health NHS Foundation Trust

If you would like advice or wish to speak to a speech and language therapist during the coronavirus outbreak. You can contact the Berkshire Healthcare NHS Speech and Langage Therapy Service at: CYPIT.ADMINBRWOK@berkshire.nhs.uk

Please include the following information in your email:

  • Your child’s name
  • Their date of birth

Further information can be found on the Berkshire Healthcare NHS Children, Young People and Families services website.

You can also search our directory for speech and language support services

    Pregnancy and new born babies

Helpful websites for pregnant women

The following websites have helpful information for pregnant women and their families during the COVID-19 pandemic:

Register a birth

For information on our registrars service during the coronavirus outbreak please visit our how coronavirus (Covid-19) is affecting our services website page. Further information can be found on our register a birth web page.

New born babies

Read the Institute of Health Visiting information sheet on coping with a crying baby.

The NSPCC has created a need to know guide on how to keep your baby safe. Read the handle with care guide.

Immunisations

Read the Berkshire Healthcare Children, Young People and Families (CYPF) services blog on: Why should you immunise your baby?

Make Sure you and your baby are protected

    Parenting helplines

Home-start

Home-start launching a new remote family support service. They are now taking referrals for remote support, by digital means, for families who are struggling to cope during the toughest of times.

Telephone: 0118 988 8025

Email: admin@home-startwd.org.uk

Website: Home-start Wokingham District

FamilyLine

The free FamilyLine provides support to parents with practical information, a listenings earing and befriending support. Visit the website for further information on how the FamilyLine can support you.

Website: Family Action

Telephone: 0808 802 6666

Email: familyline@family-action.org.uk

Family Lives

Family Lives offers a confidential and free helpline service for families, providing emotional support, information, advice and guidance on any aspect of parenting and family life.

Website: Family Lives

Telephone: 0808 800 2222

Email: askus@familylives.org.uk

Gingerbread Single Parent Helpline

The Gingerbread Single Parent Helpline provides support and expect advice on anything from dealing with a break-up to going back to work or sorting out child maintenance, benefit or tax credit issues.

Website: Gingerbread

Telephone: 0808 802 0925

Grandparents Plus - Kidship Carers

Provide advice for anyone thinking of caring for a relative or friend’s child full time.

Telephone: 0300 123 7015

Website: Grandparents Plus

Relate

Relate have highly trained counsellors to offer support during this unprecedented time. You can also find tips on helping your relationships to stay healthy during this difficult time on the Relate website.

Website: Relate

Telephone: 0118 987 6161

Email appointments.berkshire@relate.org.uk

StarLine

StarLine is a national home learning helpline offering expert information and advice to parents and carers.

Helpline: 0330 313 9162

StarLine parent enquiries form

Visit the StarLine website for further information.

    Immunisation and screening

Immunisation helps to protect you from disease

NHS England

While preventing the spread of Covid-19 is a health priority, it is still vital that you go to scheduled vaccination and your antenatal and newborn screening appointments if you or your child do not have symptoms or are not self-isolating because someone in the household is displaying symptoms.

Immunisation helps to protect you from disease

Immunisation

Please take your child for routine immunisations. it is very important to maintain good coverage of immunisations, particularly in the childhood programme. In addition to protecting the individual, this will avoid outbreaks of vaccine-preventable diseases that could increase further the numbers of patients requiring health services.

Go to the NHS website for further information on vaccinations

Immunisation and your baby

Read the Berkshire Healthcare Children, Young People and Families (CYPF) services blog on: Why should you immunise your baby?

Further information can be found on the Berkshire Healthcare NHS Facebook page.

Screening

It is important that you attend antenatal and newborn screening appointments. Screening is time critical to ensure early detection for some medical conditions and safe referrals to the correct care pathway.

The health professionals involved in these screening programmes will be taking every possible precaution to ensure that the safety of individuals attending.

Go to the NHS website for further information on screenings.

    Kickstart job opportunities scheme for 16 to 24 year olds

Wokingham borough Council have been successful in being approved for the Governments Kickstart scheme. The aim of Kickstart is to get 16-24-year olds who are struggling to find work, into employment during the Covid-19 pandemic. 

Each job placement is completely new, lasting for six months and helping young people to build their confidence and experience in the workplace; all while earning a regular wage for up to 25 hours per week. 

For further information about this scheme and how to apply visit our news centre website.

    Helpline for those subjected to unwanted sexual behaviour in education

A dedicated helpline has been set up by the NSPCC and the Department for Education to support those who may have been subjected to unwanted sexual behaviour or abuse whilst in an education setting. The helpline is equipped to cover personal incidents or concerns for others, and for both recent and historical events.

Helpline: 0800 136 663

Email: help@nspcc.org.uk

Abuse in education helpline

    Our COVID-19 information and advice related web pages

Information, advice and guidance

Visit our coronavirus related webpages for local and national information and advice on COVID-19:

Helpful information and resources

Visit our information and resources web pages for local and national services who are providing support during the coronavirus outbreak.


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Wokingham Services Directory Disclaimer

The Service Directory includes information and links to third party internet websites which are controlled and maintained by others, information is provided solely for guidance and does not constitute any endorsement. Wokingham Borough Council is not responsible for the accuracy of the information on the directories and information is not provided as a recommendation of suitability or quality of service.