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Children with Disabilities Team - Covid-19 Parents Q&A’s

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Find out which services to contact for information, advice and support during the coronavirus (Covid-19) outbreak.

    Things were okay, but now we are really struggling. Who should I call?

If your child is open to the Children with Disabilities Service or is in receipt of a short break, you can contact your child’s social worker or the Children with Disabilities.

Contact details

Email: lddservice@wokingham.gov.uk 

Call: 0118 974 6890

Alternatively, you can make contact with the Customer Service Centre on 0118 974 6000 who will redirect your call.

Emergency outside of office

If your child is open to social work and there is an emergency outside of office hours (9am-5pm Monday to Friday) you can contact the Emergency Duty Service (EDS).

Contact details

Call: 01344 786543

Safeguarding concern

If you are experiencing challenges that are having a significant impact on your ability to provide safe and consistent care for your child or you have a safeguarding concern, then you can contact the Duty Triage and Assessment Team.

Contact details

Call: 0118 908 8002

    I cannot access any short breaks as all the activities my child goes to has stopped, what can I do?

Speak to the Children with Disabilities service about the different ways that you can utilise your short breaks direct payment during this time period.

Contact details

Please email David Green and the Short Breaks Assessment email accounts.

Requests will be considered on an individual basis.

    I can’t get out to go shopping because my child cannot queue and keeps running off, how can I get food?

Community Hub

Citizens Advice Bureau have developed a Community Hub that links volunteers to families to support them in accessing what the need i.e. shopping, prescriptions etc.

Call: 0300 330 1189

or

Email: admin@citizensadvicewokingham.org.uk


Keep Mobile can also provide help.

Call: 03455 440850

or

Email: admin@keepmobile.org.uk

    I can’t get out to go shopping because my child cannot queue and keeps running off, how can I get medicines?

Community Hub

Citizens Advice Bureau have developed a Community Hub that links volunteers to families to support them in accessing what the need i.e. shopping, prescriptions etc.

Call: 0300 330 1189

or

Email: admin@citizensadvicewokingham.org.uk


Keep Mobile can also provide help.

Call: 03455 440850

or

Email: admin@keepmobile.org.uk

    Are Transitions to Adult Services still happening? And who do I contact?

Yes. Transitions to adult services are still being progressed in the same way. Please speak to your child’s social worker or contact the Transitions Team.

Contact details

Call: 0118 974 600

Email: TransitionsDuty@wokingham.gov.uk

    What do I do if the PA that comes in to help with my child cannot come any more?

If your child is open to the Children with Disabilities Service or is in receipt of a short break, you can contact your child’s social worker or the Children with Disabilities.

Contact details

Email: lddservice@wokingham.gov.uk

Call: 0118 974 6890

They will assist you to think through your options.

    Can we use Direct Payments to pay my teenage son who lives in the same house to help with care of their sister?

No, this is not possible. You can however speak to the Children with Disabilities service about the different ways that you can utilise your direct payment during this time period.

Contact details

Please email David Green and the Short Breaks Assessment email accounts.

    What do I do if I get sick? Who will help me with my child/children?

If your child is open to the Children with Disabilities Service or is in receipt of a short break, you can contact your child’s social worker or the Children with Disabilities service.

Contact details

Email: lddservice@wokingham.gov.uk 

Call: 0118 974 6890

They will assist you to think through your options.

Guidance for households with possible coronavirus (COVID-19) infection

You should also continue to follow guidance as in relation to hygiene, isolation and shielding practices as laid out by Public Health.

Visit the UK Government website for stay at home guidance for households with possible coronavirus (COVID-19) infection.

    Things getting out of control and abusive with all the stress in our house and I am really scared. What can I do?

Services for safeguarding children remain in place and operational. Should you have concerns about the safety and well-being of your children, you can contact the Duty Triage and Assessment Team.

Contact details:

Call: 0118 908 8002

The following can also help:

Berkshire Women’s Aid

Call: 0118 950 4003

Website: Berkshire Women's Aid

National Domestic Abuse Helpline

Call: 0808 801 0327

Website: National Domestic Abuse Helpline

Men’s Advice Line

Call: 0808 801 0327

Website: Men’s Advice Line

    Message from Kelli Scott, Service Manager, Children with Disabilities and Early Help

The Children with Disabilities Services have been working very hard to ensure that we are able to continue to support Wokingham’s most vulnerable disabled children. In order to achieve this, we have had to make some difficult decisions to scale back some of our activity to enable staff to focus on the provision of core and essential services to those who need them the most. Whilst we acknowledge that all services are important to children and their families, given the unprecedented situation we are facing, we are not able to continue to deliver at the usual level. Children with Disabilities staff from across our range of provisions have been communicating with families over the past few weeks to discuss what this means for their specific circumstances and will continue to be in contact over the coming weeks as needed.

I would also like to reassure families that we are working closely with our Education & Health colleagues to ensure a continuity of service to those children who are additionally vulnerable due to multiple and complex needs.

As a service we are reviewing our activity on a daily basis to ensure alignment with Government and Public Health advice and are committed to ensuring the delivery of safe and effective services. We will continue to provide you with updates as changes occur.

Kelli Scott

Interim Service Manager, Children with Disabilities (CWD) and Early Help


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