If you are struggling to pay your energy bills (or to top up your pre-payment meter) you should contact your energy supplier as soon as possible. They have an obligation to help you pay for your energy and any debt at an amount you can afford.
If you are having difficulty in getting help from your energy supplier or you are threatened with disconnection, call the Citizens Advice Consumer Service immediately on 08454 04 05 06.
It is particularly important to speak to someone if anyone in your household is vulnerable, for example if there are young children, elderly people or people with disabilities living with you. Most energy suppliers have extra services for vulnerable customers.
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